Refund & Chargeback Policy

Every order is covered by our money-back guarantee. If we do not deliver your order, or do not deliver what the product page describes, you get your money back. There is nothing you have to tick, confirm or wait out for that to apply. You buy from UPBLAZED LLC directly, so a refund is our own decision and comes out of our own account, with nobody else in between.

You get a refund of the affected amount when:

• your order has not started and you cancel;
• we cannot put a pro on your order within a reasonable time;
• the service is not delivered, or is not delivered as described, and cannot be completed;
• a purchased add-on cannot be provided (a live stream of the session depends on the assigned pro's setup, for example). That add-on is refunded in full and the rest of the order is unaffected;
• we cancel the order ourselves, for any reason.

If you are a consumer in the EU or the UK, your statutory right to cancel within 14 days sits on top of this guarantee. It is set out in section 10 of our Terms of Service.

Work we have fully delivered as described is not refundable. For a part-delivered order, you get back the part we have not delivered. We may decline a refund where an order failed because of information you gave us that was wrong, for example a login that does not work, or where you became unreachable and we could not deliver. We may also decline a claim we can show is not genuine, for example the same order claimed twice. None of this affects a statutory right you have as a consumer.

Ask us at any time before the order is finished, in your order chat, on live chat, on Discord or at info@upblazed.com. If we have not started, you get everything back. If a pro has already started, we refund the part we have not delivered. If you are cancelling under the statutory 14-day right, section 10 of our Terms of Service explains what you pay for the part already delivered, and when you pay nothing at all.

If what you ticked at checkout turns out not to match your account, for example your real rank or what is already unlocked, we stop before doing any work and tell you in the order chat. You then accept the offer we post there for the difference, change the order to what fits, or cancel and get your money back in full. We never do extra work first and bill you afterwards.

Raise it in your order chat or on live chat, and our team takes it from there. We read the chat, look at what was actually delivered and at any proof attached to the order, then we either finish the job, redo the part that was wrong, or refund you. We tell you what we decided and why. That is our decision in the first instance: it does not bind you, and it does not affect your statutory rights or your rights against your bank or payment provider. It is normally a lot faster than going through your bank.

You keep every right you have against your bank, your card issuer and your payment provider. Nothing in this policy takes that away, and we do not close accounts for using it.

We ask you to come to us first because we can usually fix it the same day, while a bank claim takes weeks. If a claim is raised we will answer it with the order record, which means the order chat, the delivery evidence and any proof attached to the order.

Some payment methods, crypto among them, cannot be reversed by design, and a discount may be offered for using one. Choosing a non-reversible method does not reduce your protection. The money-back guarantee, the cancellation rules and the refunds in this policy work exactly the same, handled directly with us. A refund on a crypto payment is the amount your order was billed at when you paid, not what the coin is worth on the day we refund it, and you can take it in that currency or as store credit.

Approved refunds go back to your original payment method where the provider allows it, or as UPBLAZED store credit if you would rather have that. Where you paid part of an order with store credit, that part comes back as store credit. Where the refund follows a cancellation under your statutory 14-day right, we pay it within 14 days of being told, by the same means you paid, at no cost to you. Otherwise the processing time is down to the payment provider and is typically a few business days once approved. Credit that represents money you paid stays refundable under this policy; promotional and bonus credit does not, see section 8 of our Payment Terms.

Need a refund or want to raise a problem? Reach us via live chat or email info@upblazed.com. We answer every message in your order chat and on live chat.