Refund & Chargeback Policy

Every order on UPBLAZED is payment-protected. When you pay, your money is held securely and is not released to the booster until you confirm the boost is complete, or until the confirmation window passes without a dispute. If work is not delivered as described, you are protected — this is our money-back guarantee.

You are entitled to a refund of the affected amount when:

• an order is not started or you cancel before a booster has begun work;
• the service is not delivered, or is not delivered as described, and cannot be completed;
• we are unable to assign a booster to your order within a reasonable time;
• a purchased add-on cannot be provided (for example a live stream of the session depends on the assigned booster's setup) — that add-on is refunded in full and the rest of the order is unaffected.

Work that has been completed and confirmed is non-refundable. For a partially completed order, refunds cover the portion not yet delivered — the delivered portion is chargeable. We may decline refunds where an order failed due to inaccurate information you provided (e.g. wrong login details), where you became unreachable and blocked delivery, or in cases of clear abuse of this policy.

You can request a cancellation from your order or via support at any time before completion. If a booster has already started, we refund the part that has not yet been delivered. Ask us in the order chat, on Discord or at info@upblazed.com and we'll sort it quickly.

If something isn't right, open a dispute from the order instead of going straight to your bank. Opening a dispute freezes the held payment — no release and no refund — until we mediate. We review the order chat, proof of completion and the evidence from both sides, then resolve it by releasing funds, refunding you, or splitting the amount fairly. This is almost always faster than a bank chargeback. Full dispute rules are in our Terms of Service.

Because your payment is protected and refunds are handled directly, a chargeback is never necessary — please talk to us first. Filing a chargeback or payment reversal instead of using the dispute process, or for an order that was delivered as described, is treated as a fraudulent chargeback: we will contest it with the full order record (chat logs, proof of completion, delivery evidence) and may suspend or ban the account and refuse future orders. Genuine issues are always resolved through a refund or dispute — you do not need to risk your account.

Some payment methods, such as crypto, cannot be charged back by design; an optional discount may be offered for using them. Choosing a non-reversible method does not reduce your protection for undelivered work — you are still covered by the payment hold, refunds and disputes above, handled directly with us.

Approved refunds are returned to your original payment method where possible, or as UPBLAZED store credit if you prefer. Processing times depend on the payment provider and are typically a few business days once approved. Store-credit top-up balances are used within the platform and are refundable in line with this policy.

Need a refund or want to raise a dispute? Reach us on Discord or email info@upblazed.com — we're here 24/7.